Refund policy

We want you to love your purchase. Therefore, we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

 **Store Credit will be given on all returns**  
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, without perfume or odor/ stains, and in its original packaging.

A flat $5 return rate will be applied. 

To start a return, contact us at hello@yourbestbras.com  or simply sign into your account and begin the return process. You will need your order # on hand.  Please note that returns will need to be sent to the following address: 

If self-returning, a label will be emailed directly to your email account. 

Girlfriends 
Attn: Return
4419 North Progress Blvd 
Peru, Illinois 61354
United States

If your return is accepted, we’ll send you a return shipping label as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. * Please note that this does not apply to you if you are self-returning from the website.  

You can always contact us for any return questions at hello@yourbestbras.com. 

Damages and issues
Please inspect your order upon arrival and contact us immediately if the item is defective or damaged or if you receive the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically credited to your account.  

If more than 15 business days have passed since we’ve approved your return, please contact us at hello@yourbestbras.com.